Volunteer Info

Volunteer Requirements

Please read the requirements below before applying.

Age


You must be 18 or over at the time of the event.


Deposit


Once you have been offered a position, you will be required to pay a refundable deposit of £35 (including £5 admin fee).

Your deposit will be returned in cash as soon as you have completed your final shift of the event.


The deposit is to ensure that applicants are committed to the event.

This is your only outlay. There is no need to pay full ticket price up front with us.


If for any reason you cannot attend, if you let us know at least 28 days before the event, we will refund your deposit.


Identification


When you arrive at the event we will need your ID from you.

This is primarily for identification. We will accept a CURRENT passport or FULL driving license.

We may accept other forms of photo ID, but this must be agreed upon first.


Your ID will be returned to you as soon as you have completed your final shift of the event, returned your hi-vis vest and signed out.


Travel

You must provide and pay for your own travel to and from each event.


Parking will be provided, but we do encourage you to car share and use public transport if possible.


Arrival


You will be required to arrive at the event, the day before the festivalgoers arrive. The date and time of arrival for each event can be seen on the relevant festival page and in emails. You must arrive in the time window given to you and follow the directions to find us on-site.


You will then sign-in at the arranged meeting point, hand in your ID and collect your hi-vis vest for the weekend. Here you will also be given your group and shift times, plus a time/place to come to for the briefing.


Be sure you know your shift times! Non-completion of your shift or not turning up, will result in you not being given your festival pass and you will be ejected from the event.


Familiarize yourself with the site. As a Jolly Green Sherpa you need to know the site better than anyone!


Briefing


At every event there will be a briefing on the day you arrive. You will be given the time/place upon arrival.


It is your responsibility to get there on time. If you fail to be at the briefing or turn up to it intoxicated, you will be sent home.


Shifts


Shifts are allocated upon arrival on a first come first served basis, so the earlier you get there on arrival day, the more chance you have of getting the shifts you want. It is especially recommended to arrive really early if you are coming in a group and want to ensure your shifts are all the same.

But please note: you will not be able to get on-site before the time allocated to you – so please don’t arrive too early. For most events the earliest you can arrive is 1pm.


What to wear


Be prepared for all types of weather, water-proof clothing is advisable. If it’s hot, wear sun-screen, sunglasses and something to cover your head.

  • Uniform – You will be provided with a green hi-vis vest plus anything else necessary for your role, which you are required to wear at all times while working. Apart from that, you can wear whatever you want (Please think of the weather).
  • Boots – Comfortable waterproof walking shoes, boots or wellies are advisable. You are likely to get blisters without good footwear.
  • Gloves – Gloves are also a good idea for the same reason.

If any of the uniform you are given is not returned or is damaged, we will use your deposit to cover the cost of the lost/damaged item. A lost hi-vis vest costs £20, so be sure to return it.


Litter


It is your responsibility to keep your area litter free. Bags will be provided.


What to bring


Everything you would usually take to a festival to camp:

  • Tent & Camping equipment
  • Sleeping Bag & Roll Mat
  • Toiletries etc.

Clothes for all types of weather:

  • Waterproof Jacket
  • Boots/Wellies
  • Hat & Gloves
  • Shorts
  • Sun Block & Sunglasses

Food, or money to buy food (You might want to bring your own food as it can be quite expensive at the festival).

  • Money
  • ID (See above)

Deposit Information

Once you have been offered a position, you will be required to pay a refundable deposit of £35 (including £5 admin fee).

Your deposit will be returned in cash as soon as you have completed your final shift of the event.

The deposit is to ensure that applicants are committed to the event.

This is your only outlay. There is no need to pay full ticket price up front with us.

If for any reason you cannot attend, if you let us know at least 28 days before the event, we will refund your deposit.

FAILURE TO PAY YOUR DEPOSIT WILL LIKELY LEAD TO YOUR PLACE BEING OFFERED TO SOMEONE ELSE.

Volunteer FAQ

How old do I have to be to apply?

You must be 18 or over at the time of the event.

Why do I have to pay a deposit?

In the past applicants have accepted positions at events and not show up. This leaves us short staffed and is unfair on everyone. The deposit ensures that applicants are committed to the event.


How do I pay the deposit?

Once you have been accepted, you can just log back into your account to pay your deposit.


What forms of ID are accepted?

When you arrive at the event we will need your ID from you. This is primarily for identification. We will accept a CURRENT passport or FULL driving license.

We may accept other forms of photo ID, but this must be agreed upon first.

Your ID will be returned to you as soon as you have completed your final shift of the event, returned your hi-vis vest and signed out.


How do I get to the event

You must provide and pay for your own travel to and from each event.


Is there free parking?

Parking will be provided, but we do encourage you to car share and use public transport if possible.


When do I have to arrive at the event?

You will be required to arrive at the event, the day before the festivalgoers arrive. The date and time of arrival for each event can be seen on the relevant festival page and in emails. You must arrive in the time window given to you and follow the directions to find us on-site.


What do I do when I arrive?

You will sign-in at the arranged meeting point, hand in your ID and collect your hi-vis vest for the weekend. Here you will also be given your group and shift times, plus a time/place to come to for the briefing.

Be sure you know your shift times! Non-completion of your shift or not turning up, will result in you not being given your festival pass and you will be ejected from the event.

Familiarise yourself with the site. As a Jolly Green Sherpa you need to know the site better than anyone!


Can I request my shifts or have the same shifts as a friend?

Shifts are allocated upon arrival on a first come first served basis, so the earlier you get there on arrival day, the more chance you have of getting the shifts you want. It is especially recommended to arrive early if you are coming in a group and want to ensure your shifts are all the same.

But please note: you will not be able to get onsite before the time allocated to you – so please don’t arrive too early. For most events the earliest you can arrive is 1pm.


What do I wear for work?


Be prepared for all types of weather, water-proof clothing is advisable. If it’s hot, wear sun-screen, sunglasses and something to cover your head.

  • Uniform – You will be provided with a green hi-vis vest plus anything else necessary for your role, which you are required to wear at all times while working. Apart from that, you can wear whatever you want (Please think of the weather).
  • Boots – Comfortable waterproof walking shoes, boots or wellies are advisable. You are likely to get blisters without good footwear.
  • Gloves – Gloves are also a good idea for the same reason.


Can I work in fancy dress?


Yes – You are more than welcome to wear fancy dress.


What should I bring with me?


Everything you would usually take to a festival to camp:

  • Tent & Camping equipment
  • Sleeping Bag & Roll Mat
  • Toiletries etc.

Clothes for all types of weather:

  • Waterproof Jacket
  • Boots/Wellies
  • Hat & Gloves
  • Shorts
  • Sun Block & Sunglasses

Food, or money to buy food (You might want to bring your own food as it can be quite expensive at the festival).

  • Money
  • ID (See above)